Zopy Support
The Zopy team answers questions about Touchmark and fixes theme bugs. Read what support covers, then send us a request with the form below.
Support policy
What is covered
- Theme bugs: something in Touchmark that doesn't work as this documentation describes, such as a broken layout, a dead link or a wrong calculation.
- Using the theme: questions about settings, sections, blocks, templates and presets.
- Product data setup: help checking your metafield and metaobject definitions against Product data setup when a block doesn't show your data.
- Updates: fixes ship in theme updates, listed in the changelog.
Response time
We reply within 2 business days, Monday to Friday, excluding public holidays. A bug that stops shoppers from browsing or adding to the cart goes first in the queue.
What is not covered
- Third-party apps: how an app installs, is set up or behaves, including subscription and review apps. We'll confirm whether the theme shows the app's data as documented.
- Custom code: changes you or a developer made to the theme's files, and fixes for problems those changes cause.
- Custom development, design work or new features.
- Shopify platform settings outside the theme, such as payments, shipping rates, taxes, domains and checkout.
- Your content: product claims, labels and legal text. You are responsible for what your store says.
Most first-week questions are answered in the FAQ and Getting started.
Contact us
Fill in the form below. Include your store URL and as much detail as you can. Screenshots and steps to reproduce help us fix issues faster.
When your request reaches us, this page shows its ticket number. Keep it: we reply to the email address you give within 2 business days, and the number lets us find your request if you write again.